For product Returns
write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account and notify you by email that a return has been made .
Return Policy for broken or defective items:
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.
If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.
You may report a lost, broken or missing item by clicking on the "Contact" link.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise. customerservice@shopaholick.net